❓ Help Center & FAQ

FREQUENTLY ASKED QUESTIONS

Everything you need to know about buying, activating, and traveling with TravelTrip eSIMs.

📶 What is an eSIM and how does it work?

An eSIM (embedded SIM) is a digital SIM chip built directly inside your smartphone. It allows you to activate a mobile data plan without inserting a physical plastic SIM card. You simply scan a QR code sent to your email.

💬 Can I keep my WhatsApp number and receive SMS?

Yes, 100%! When you activate a TravelTrip eSIM, your original phone number remains active for WhatsApp, Telegram, FaceTime, and bank SMS authentication codes. TravelTrip handles only your high-speed internet data.

⚡ When should I install my eSIM?

We recommend installing your eSIM before boarding your flight (while connected to home Wi-Fi). Once installed, keep Data Roaming off until you land at your destination airport.

🔄 Can I share internet via Personal Hotspot?

Yes, personal hotspot and tethering are fully supported on all TravelTrip data packages. You can share connection with your laptop, tablet, or family members.

🛡️ What is your refund policy?

We offer a 100% money-back guarantee if an unactivated eSIM cannot be installed due to technical issues, or if our support team is unable to resolve your connection within 24 hours.

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